Shipping & returns
Production times, rates by country, returns and our fit guarantee.
Production times
Ready-to-wear: ships in 2–3 business days. Netela, kuta and accessories made to order: about 2 weeks. Kemis, kamis, kaba and couples' sets made to measure: 3–5 weeks from confirmed measurements. Wedding pieces with heavy tilfi: up to 6 weeks. Rush (2 weeks): +25%, subject to availability.
Shipping rates
United States $12 (3–5 days) · Canada $18 (5–8 days) · United Kingdom & Europe $25 (5–8 days) · Ethiopia & Eritrea $35 (7–12 days). Free on orders over $250. All parcels are tracked and insured.
Returns & exchanges
Ready-to-wear and standard-size items: return unworn within 30 days for a full refund or exchange; you pay return postage unless the item was faulty. Made-to-measure and custom pieces: not returnable, but covered by our fit guarantee — free alteration or remake if they don't match your confirmed measurements. Start a return from your order page.
Fit guarantee
If a made-to-measure piece doesn't fit the measurements you confirmed, send us a photo within 14 days and we'll alter it at our cost or make it again.